Privacy Policy

Last updated:  Sep 2026

SUPport PROductions Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, purchase or participate in our online courses, or otherwise communicate with us.

We handle personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Information We Collect

Depending on how you use our website and services, we may collect information including:

• your name;
• email address;
• contact details;
• account username and profile information;
• billing and transaction information;
• details of courses you have purchased or enrolled in;
• your progress through courses, including lessons completed, quiz results and other course activity;
• information you voluntarily provide through forms, surveys, course activities or communications with us;
• technical information such as your IP address, browser type, device type and information about how you use our website; and
• records of correspondence between you and us.

We only collect information that is reasonably necessary for our activities and the services we provide.

2. Payment Information

Payments may be processed by third-party payment providers.

Where payment is handled by a third-party payment provider, we may not receive or store your full credit or debit card details. Payment information is handled in accordance with the payment provider’s own terms and privacy policies.

We may retain transaction information such as the amount paid, date of purchase, product or course purchased and payment status for accounting, customer service and legal purposes.

3. How We Use Your Information

We may use your personal information to:

• create and administer your user account;
• process course purchases and enrolments;
• provide access to courses and other services you have purchased;
• record and display your progress through a course;
• provide certificates or other records of course completion;
• communicate with you about your account, purchases or courses;
• provide technical or customer support;
• respond to questions, feedback or complaints;
• improve our courses, website and services;
• maintain the security and proper operation of our website;
• maintain accounting and business records;
• comply with legal obligations; and
• send marketing or informational communications where you have consented to receive them or where otherwise permitted by law.

4. Email and Marketing Communications

If you subscribe to a mailing list or agree to receive marketing communications, we may use your contact details to send you information about courses, services, events or other relevant material.

You may unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary for administering your account, purchases or courses.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to enable website functionality, maintain user sessions, remember preferences, improve the website and understand how visitors use it.

We may also use third-party analytics or website services that collect technical information about visits to our website.

You can control or disable cookies through your browser settings, although doing so may affect the operation of some parts of the website.

6. Sharing Your Information

We do not sell your personal information.

We may provide personal information to third parties where reasonably necessary to operate our website or provide our services. These may include:

• website hosting providers;
• learning management and course delivery services;
• payment processors;
• email and communication services;
• website analytics providers;
• IT and technical service providers;
• professional advisers such as accountants or lawyers; and
• government or regulatory authorities where disclosure is required by law.

We will only disclose information for legitimate purposes connected with our activities, or where disclosure is otherwise permitted or required by law.

7. Overseas Service Providers

Some of the technology and service providers we use may store or process information outside New Zealand.

Where personal information is disclosed to an organisation outside New Zealand, we will take reasonable steps to ensure that the disclosure complies with the requirements of the Privacy Act 2020, including the requirements applying to overseas disclosures.

8. Storage and Security

We take reasonable precautions to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

Personal information may be stored electronically by us or by service providers acting on our behalf.

No internet-based system can be guaranteed to be completely secure. However, we take reasonable technical and organisational measures appropriate to the nature of the information we hold.

9. How Long We Keep Information

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, or where retention is required for legal, accounting or legitimate business purposes.

Some information relating to purchases, course completion or certificates may be retained for longer periods where maintaining that record is reasonably necessary.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely.

10. Accessing and Correcting Your Information

You have the right under the Privacy Act 2020 to request access to personal information that we hold about you and to request correction of that information if you believe it is inaccurate.

You may also be able to update some information directly through your website account.

To request access to or correction of personal information, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

11. Deleting Your Account or Information

You may contact us if you wish to close your account or ask us to delete personal information that we hold about you.

We will consider such requests in accordance with applicable law. We may need to retain certain information where it is reasonably required for legal, accounting, fraud prevention, dispute resolution or other legitimate purposes.

12. Information About Other People

If you provide personal information about another person, you should ensure that you have appropriate authority to provide that information to us.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.

The current version will be published on this website and the “Last updated” date shown above will be changed accordingly.

14. Contact and Privacy Officer

If you have questions about this Privacy Policy, wish to access or correct your information, or have a concern about how your personal information has been handled, please contact:

SUPport PROductions Ltd
supproductionsnz@gmail.com

If you are not satisfied with our response to a privacy concern, you may also contact the Office of the Privacy Commissioner of New Zealand.